Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of the Suregreen website and any product you order from us.
To help you find the information you are looking for, we have divided this page into 3 sections. These are:
1. Information about Suregreen
2. Website Terms and Conditions
4. General Terms and Conditions
1. Information about Suregreen
This website is owned and operated by Suregreen Limited. Suregreen Limited is a company registered in England and Wales under company number 8563588, whose registered office is Boyton Hall, Toppesfield Road, Finchingfield, Essex CM7 4NZ and whose primary place of business is at the same address. Our registered VAT number is GB 168 7149 69. On this page, we use the terms “we”, “our” and “us” to refer to Suregreen Limited.
2. Website Terms and Conditions
These website terms and conditions (the “Website Terms”) apply to your use of the Suregreen website at www.sure-green.com (the “Website”). Please read these Website Terms carefully. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to the Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use the Website.
4. General Terms and Conditions of Sale
If you order a Suregreen product through the website, you will also be deemed to have read, understood and agreed to our General Terms and Conditions of Sale. You can view our General Terms and Conditions of Sale by clicking here.
Access to the Website
Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if, for any reason, our Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of the Website, or the entire Website, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.
Use of the Website
You must only use this Website for lawful purposes. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Suregreen Limited. You may not, without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Reproduce, crawl, frame, link to or deep-link into this Website on or from any other website; or
Use the content of the Website for any commercial exploitation.
Accuracy of Content
To the extent permitted by applicable law, Suregreen Limited disclaims all responsibility and liability for the accuracy or completeness of the content and information displayed on the Website and for any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
Links to Other Websites
The links on the Website to other websites and resources provided by third parties are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Exclusions of Liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website, any websites linked to it and any materials posted on it.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
You may not assign or sub-contract any of your rights or obligations under these Website Terms to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligation under these Website Terms to any third party at our discretion.
If any provision of these Website Terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Law and Jurisdiction
Any dispute or claim arising out of or in connection with these Website Terms or your use of the Website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Only you and Suregreen Limited shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) act 1999 or otherwise.
Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use the Website, you will be deemed to have agreed to any changes and updates to our Website Terms.
3. GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“General Terms”) apply to any order you place through the Suregreen website at www.sure-green.com (the “Website”). Please read these terms and conditions carefully before ordering any products from our site. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms in their entirety. If you do not agree to these General Terms in their entirety, you must not order any product or service through the Website.
Website Terms and Conditions
Whenever you use this Website to order a Suregreen product our Website Terms and Conditions will apply to your use of the Website as well as these General Terms. By ordering a Suregreen product through the Website, you will be deemed to have read, understood and agreed to our Website Terms and Conditions. You can view our Website Terms and Conditions by clicking here.
By placing an order through our site, you warrant that:
you are legally capable of entering into binding contracts; and
you are at least 18 years old.
Making a Purchase
To make a purchase, simply browse through our product lists and choose the product you need from our catalogue. Click on the items that you wish to buy and put them in your shopping basket. After you have finished shopping, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.
Please note that confirmation of the online checkout process does not constitute our acceptance of your order.
Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us and our acceptance will only relate to the product(s) dispatched and not any other products included in your order.
Price and Payment
The price of our products and our delivery charges will be as quoted on our Website from time to time, except in the case of obvious error. All prices are displayed in pounds Sterling exclusive and inclusive of UK VAT where applicable unless expressly indicated otherwise.
Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Please note that all products that you order through the Website will remain the property of Suregreen until we have received payment in full from you for those products.
Orders are dispatched on the same working day if placed before 4 pm. If we are unable to dispatch your order within 30 days we will contact you by email giving you the option to cancel your order. Orders will be delivered to the address stipulated by you on the order form.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
All risk in the products you order (including the risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Delivery outside Mainland UK
If you order products from the Website for delivery outside Mainland UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Returns and Refunds
At Suregreen, it is our priority to ensure you are happy with your order.
Our Returns Policy* means that if for any reason you are unhappy with the items you have purchased, or you simply do not need them anymore, you can return them to us in their original condition and packaging within 30 days and we’ll replace them or issue a full refund (less the collection charge).
Returning your items is easy – simply use the live chat service and we will arrange a collection from your delivery address or site.
Collections will be made on a day that suits you, between Monday and Friday – 7:30am to 5:00pm.
*The amount refunded will not include the original delivery charge. Normally, the collection charge would be the same amount that you were charged for delivery. For more information on collection charges, please contact our dedicated service team on 01376 503869 or email@example.com.
How do I return my items?
Returning something is easy! Give us a call and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am - 6pm.
How to exchange items
If you need to order replacement items and they are of the same value, all you need to do is return your unwanted items within 30 days. Please contact us to check availability and pricing beforehand, then simply send the unwanted goods back as above. Once we have received and quality checked them, we’ll send your new item(s) out on our next working day delivery service. If the items are not the same price then you will need to place a new order and return your unwanted item for a refund in the normal way.
There are certain liabilities that we cannot exclude by law, and nothing in these General Terms limits our liability for personal injury or death caused by our negligence or for fraud. In addition, these General Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Any products we supply to you will be of satisfactory quality and reasonably fit for purpose. If we deliver a product to you that is not of satisfactory quality or reasonably fit for purpose, you can contact us for a repair or replacement or, where this is not possible a refund. You must follow any advice we give you to keep the products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) do or fail to do or due to events that are beyond our reasonable control.
In any event, we will only be liable to you for the purchase price of the products. We will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
You may not assign or sub-contract any of your rights or obligations under these General Terms to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligation under these General Terms to any third party at our discretion.
If any provision of these General Terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect he validity and enforceability of the remaining provisions.
Law and Jurisdiction
Any dispute or claim arising out of or in connection with these General Terms or your use of the Website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Third Party Rights
Only you and Suregreen Limited shall be entitled to enforce these General Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) act 1999 or otherwise.
Changes to these General Terms
We reserve the right to change and update these General Terms from time to time and recommend that you revisit this page regularly to keep informed of the current General Terms.