How do I place an order?

You can place an order directly through our website by adding items to your basket and proceeding to checkout. Alternatively, you can call our team on 01376 503869 or visit our Trade Counter during business hours.

 

Please note completing checkout does not constitute acceptance of your order. Your order is only accepted once the goods have been dispatched.

 

When is my order accepted?

Your order is accepted only when we dispatch the products. Acceptance applies only to the items that are dispatched, not necessarily all items in your order.

 

What products do you offer?

We supply a wide range of landscaping and garden materials including:

 

• Sleepers (softwood & hardwood)
• Soil, mulch and compost
• Gravel and decorative aggregates
• Turf and ground reinforcement
• Wire panels and fencing
• Paving slabs
• Bamboo products
• Posts and tree guards
• Garden accessories
  …and much more.

Is there a minimum order value?

No, there is no minimum order quantity.

 

Is Click & Collect available for my purchase?

Yes. You can select collection at checkout. Once your goods are picked and ready, we will email you to confirm collection availability. This is usually the same day as purchase, unless there is an issue with the order or you order an item that sent directly from our supplier. Either way, you will be notified.

 

Collections must be made within 7 days of your “ready to collect” notification to avoid reallocation of the stock.

Please see our Click and Collect Policy for further information.

What if I’m unsure how much material I need?

We’re happy to provide general guidance based on your measurements (for example, gravel coverage or soil volume). However, we always recommend confirming quantities with your landscaper or tradesperson before ordering.

 

Do you offer installation or landscaping services?

No. We specialise in supplying high-quality landscaping products only and do not offer installation, design, or maintenance services.

 

Can you recommend a landscaper?

Unfortunately, we are unable to formally recommend contractors. We advise sourcing qualified, insured professionals locally.

How quickly will my order be dispatched?

Orders placed before 4pm on a working day are dispatched the same day.

If we are unable to dispatch your order within 30 days, we will contact you by email with the option to cancel.

 

When will my order arrive?

• Standard Delivery: 2–5 working days
• Expedited Delivery: 1–3 working days

Delivery is made to the address provided at checkout.

 

Where’s my delivery?

If your order is sent via one of our courier partners (Evri, DX Freight, DX Express or Direct Transportation), you will receive tracking details via email once dispatched.

If your order is being delivered by our own Suregreen vehicle, you will receive delivery confirmation directly from our team.

 

Can I request a specific delivery day?

You may request a preferred delivery day by contacting us. While we will always try to accommodate requests we cannot always guarantee specific dates.

 

Why is delivery sometimes expensive?

Delivery costs vary depending on the size, weight, and destination of your order. Many of our products are heavy or oversized and require specialist handling or pallet delivery.

We always aim to keep delivery charges as fair and competitive as possible.

 

Who is responsible for delivery delays or damage?

We are not liable for delays caused by circumstances beyond our control. Risk of loss or damage passes to you once the goods are delivered to your specified address.

 

Large & Bulky Deliveries

How are large or bulky items delivered?

Where possible, large or bulky deliveries within a 2-hour radius of our Finchingfield warehouse are made using our own craned vehicle.

If this is not possible, delivery will be made via our pallet network courier.

If you require craned delivery and are within our radius, please contact Customer Care before dispatch.

 

What do I need to know about pallet deliveries?

• Deliveries are kerbside only
• The ground must be solid and level
• A large lorry may be used
• At least two people must be available to offload
• You must provide valid contact details so the courier can arrange delivery

If access may be restricted, please contact us before dispatch.

 

Do you deliver outside Mainland UK?

Yes. Orders delivered outside Mainland UK may be subject to import duties and taxes. These charges are set by local customs authorities and are the customer’s responsibility.

 

Expedited Shipping

What are your expedited shipping terms?

Expedited orders must be placed before 2pm for same-day processing.

If an eligible expedited delivery is late, refunds are limited to:

• The difference between standard and expedited shipping costs; or
• Up to 30% of the expedited shipping cost (for free delivery areas), at our discretion.

What is your returns policy?

Unused items in their original condition and packaging can be returned within 30 days of receipt for a replacement or refund.

Refunds exclude:

• Original delivery charge
• Collection charge

We do not accept returns on bespoke or customised products.

 

How do I return an item?

You can:

• Arrange return yourself (at your own cost), or
• Contact us and we will arrange collection (charges apply).

Once goods are returned and quality checked, refunds are processed minus any applicable charges.

 

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged or incorrect.

Collection charges are in line with the courier costs incurred.

 

Can I exchange an item?

Yes. Items of equal value can be exchanged within 30 days.

Once returned and quality checked, replacements are dispatched the next working day.

If the replacement item differs in price, a new order must be placed and the original item returned for refund.

Do you offer Trade discounts?

Yes. If you have a Trade account, you are eligible for discounted pricing. Please visit our Trade page or call our Trade team on 01376 503869 (Option 1).

 

Do you offer bulk discounts?

Yes. Bulk pricing is visible on individual product pages where applicable.

 

Are discount codes available?

We regularly run promotions, which you can be notified of by opting into our Marketing emails here.

Why does my product look different in colour?

Some of our products, like sleepers, aggregates, and other natural materials, can vary in colour due to their natural origins. This is normal and makes each item unique. If you believe the product you received is outside of this natural variation, please contact us and we’ll be happy to assist.

Are softwood sleepers safe for raised beds?

Yes. Our pressure-treated softwood sleepers are suitable for raised beds. They help retain moisture and reduce soil erosion.

For edible planting, we recommend lining the inside of the sleeper bed as an additional precaution.

How easy is it to cut wire panels?

Wire panels can typically be cut using appropriate tools such as bolt croppers or angle grinders. We recommend that cutting is carried out by competent individuals using suitable protective equipment.

 

Do your products come with a warranty?

Warranties vary depending on the product. If a product carries a manufacturer’s guarantee, this will be stated on the product page. Please contact us for clarification before purchase.

 

Can I request product samples?

Some products are available as samples. Please contact us to check availability before placing your order.

 

Are your products environmentally friendly?

Many of our products are responsibly sourced and designed for long-term durability. Specific environmental credentials (such as FSC certification) are detailed on individual product listings where applicable.

 

How can I responsibly dispose of or recycle products?

Disposal methods depend on the material. Timber, aggregates, and metals may often be recycled locally. We recommend contacting your local recycling centre for guidance.

 

How can I check a product’s stock availability?

If a product is available for pre-order, this will be clearly stated on the product listing page.

If you attempt to order a larger quantity than we currently have available, a message will appear informing you how many units remain in stock.

Is it safe to use my card on your website?

Yes. Our website uses secure encrypted payment processing to ensure your information is protected. If you prefer, you can also pay via PayPal, which offers additional buyer protection and security measures.

Do you other payment options like Klarna?

Yes, we also accept Klarna and Revolut Pay. To use these options, select “Pay by Card” at checkout, and you will then be given the option to choose Klarna or Revolut Pay.

How is my data stored?

Your data is stored securely in accordance with our Privacy Policy.
We never share your personal information without your consent, except as required to fulfil your order or comply with legal obligations.