The postcodes that are eligible for free delivery on orders over £99 inc. VAT are as follows:

A to E: AL0-AL99, BN0-BN99, CB0-CB99, CM0-CM99, CO0-CO99

F to N: GU0-GU99, HP0-HP99, IP0-IP99, LU0-LU99, ME0-ME99, MK0-MK99, N0-N99, NN0-NN99, NR0-NR99

O to S: OX0-OX99, PE0-PE99, RG0-RG99, RH0-RH99, RM0-RM99,  SG0-SG99, SL0-SL99, SM0-SM99, SS0-SS9

T to Z: TN0-TN99, WD0-WD99

The postcodes that are eligible for capped £25 delivery on orders over £99 inc. VAT are as follows:

A to E: BR0 - BR99, CR0 - CR99, DA0 - DA99, E0 - E99, EC0 - EC99, EN0 - EN99

F to N: HA0 - HA99, IG0 - IG99, KT0 - KT99, N0 - N99, NW0 - NW99

O to S: RM0 - RM99, SE0 - SE99, SM0 - SM99, SW0 - SW99

T to Z: TW0 - TW99, UB0 - UB99, W0 - W99, WC0 - WC99, WD0 - WD99

The postcodes that are eligible for free delivery on orders over £500.

A to E: B0 - B99, CT0 - CT99, CV0 - CV99, DE0 - DE99

F to N: GL0 - GL99, LE0 - LE99, LN0 - LN99, NG0 - NG99

O to S: PO0 - PO99, SP0 - SP99, SO0 - SO99, SN0 - SN99

T to Z: WS0 - WS99, WR0 - WR99

The postcodes we are able to offer standard delivery on:

A to E: AB0 - AB99, BA0 - BA99, BB0 - BB99, BD0 - BD99, BH0 - BH99, BL0 - BL99, BS0 - BS99, BT0 - BT99, CA0 - CA99, CF0 - CF99, CH0 - CH99, CW0 - CW99, DD0 - DD99, DG0 - DG99, DH0 - DH99, DL0 - DL99, DN0 - DN99, DT0 - DT99, DY0 - DY99, EH0 - EH99, EX0 - EX99

F to N: FK0 - FK99, FY0 - FY99, G0 - G99, GY0 - GY99, HD0 - HD99, HG0 - HG99, HR0 - HR99, HS0 - HS99, HU0 - HU99, HX0 - HX99, IE0 - IE99, IM0 - IM99, IV0 - IV99, JE0 - JE99, KA0 - KA99, KW0 - KW99, KY0 - KY99, L0 - L99, LA0 - LA99, LD0 - LD99, LL0 - LL99, LS0 - LS99, M0 - M99, ML0 - ML99, NE0 - NE99, NP0 - NP99

O to S: OL0 - OL99, PA0 - PA99, PH0 - PH99, PL0 - PL99, PR0 - PR99, S0 - S99, SA0 - SA99, SK0 - SK99, SR0 - SR99, ST0 - ST99, SY0 - SY99

T to Z: TA0 - TA99, TD0 - TD99, TF0 - TF99, TQ0 - TQ99, TR0 - TR99, TS0 - TS99, WA0 - WA99, WF0 - WF99, WN0 - WN99, WV0 - WV99, YO0 - YO99, ZE0 - ZE99

Whenever possible, we will attempt to make any deliveries within a 2-hour radius from our warehouse in Finchingfield using one of our own craned vehicles. 

If we are unable to make the delivery within the allocated time frame, your delivery may be delivered by our Pallet Track Network courier. If you are within our radius and specifically require a craned delivery, please give one of our customer care team a call and they will endeavour to arrange this for you.

Please note, if you are ordering large and bulky items, and it is not being delivered by our Suregreen vehicles, there must be at least two people present to help offload. We use the pallet network to deliver these items so a large lorry may make your delivery. If you think this may cause problems when trying to offload, please contact us prior to shipping.

Please leave a valid phone number and email address so that the pallet courier can contact you to arrange delivery.

We want to be as open and transparent as possible with you, meaning we keep our product prices and delivery costs separate, so you know what you are really paying for.

Our product prices are competitive, and our delivery costs are calculated by our nationwide couriers based on the size/weight of the items and your location. We continue to monitor courier costs and fuel surcharges to ensure we keep our delivery costs as low as possible. If you add the product price and the delivery cost together, we are confident that the price per unit will remain competitive.

If you are ordering smaller items, they will be sent via UKMail (DHL), Evri or DPD. Slightly larger items are delivered with Tufnell’s and if you are ordering bulkier items such as a pallet of railway sleepers (with each softwood sleeper weighing approx. 25kg), your order will be delivered by our national pallet network partner.  The delivery cost will reflect this and will, therefore vary, depending on the goods you are ordering, the quantity and your location.

At Suregreen, it is our priority to ensure you are happy with your order.

Our Returns Policy* means that if for any reason you are unhappy with the items you have purchased, or you simply do not need them anymore, you can return them to us in their original condition and packaging within 30 days and we’ll replace them or issue a full refund (less the collection charge).  Refunds will be issued back to the payment method used at the time of purchase.

Returning your items is easy – simply use the live chat service and we will arrange a collection from your delivery address or site.

Collections will be made on a day that suits you, between Monday and Friday – 7:30am to 5:00pm.

*The amount refunded will not include the original delivery charge. Normally, the collection charge would be the same amount that you were charged for delivery. For more information on collection charges, please contact our dedicated service team on 01376 503869 or customercare@sure-green.com.

This policy sets out your rights to cancel your order and return the Goods.

You have the right to cancel or return goods within 14 days of receipt.

Please confirm your intention to cancel the order either by telephone on 01376 503869 or by emailing customercare@sure-green.com.

Goods must be returned complete, packaged and palleted as delivered, in an unused and undamaged condition.

Once you have notified us that you are cancelling your order, we will refund you as soon as possible, and in any event within 21 days of receiving your notice of cancellation provided that the items from your order are returned and received by us in the condition they were in when delivered to you. All refunds will exclude returns costs if we have arranged for a courier return of the goods.

If you wish to cancel your order after dispatch, but before the order has been delivered, we can arrange a ‘return to sender’ and you will receive a refund for goods minus shipping costs incurred in returning the item back to us. You will receive an email alerting you once your order has been dispatched.

If you do not return the items or do not pay the costs of return delivery yourself, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be repaid to you. Should you wish Suregreen to arrange a ‘return to sender’ or a collection from your delivery address or site you can do so by either telephoning us on 01376 503869 on or by emailing customercare@sure-green.com.

Please note that the cost to return will vary depending on your postcode and the nature of the goods you are returning.

If an item says ‘pre-order’ this means that the item is currently out of stock. 

In this case, we will hold the rest of your goods aside until we have the complete order for you.  

For an estimated arrival date for the goods coming back in stock, please get in touch.  

If you wish to have a part-delivery arranged (so that you receive the rest of your order before the out of stock item comes in), please get in touch with us on 01376 503869.

Yes! We can deliver nationwide using our chosen couriers Royal Mail, UKMail (DHL), Hermes, DPD and our pallet network partner.

We also deliver locally to Essex and surrounding counties using our own HIABs and vans.

We rely on our couriers to maintain our high standards of customer service; if you have any feedback regarding the couriers, please email us on customercare@sure-green.com so we can pass your feedback on.

We will let you know via email when your goods have been dispatched. 

If you are ordering bulkier items such as sleepers, please leave a valid phone number or email address so that the courier can contact you to arrange delivery.

We advise that you are present for all deliveries. 

If you are ordering large and bulky items, there must be at least two people available to help offload, or a forklift.

Should the address be incorrect or outdated when delivery is attempted, the package is usually returned to us by the courier. 

Please double check your delivery address carefully when placing an order and if you notice an error, contact us at your earliest convenience. 

Please note that any errors once the order has been dispatched to the couriers may incur a redelivery charge.

If your delivery address has any vehicular access restrictions that may disrupt delivery, please notify us at the point of ordering so we can advise the courier and request a smaller vehicle where possible.

Where re-delivery is required due to a restriction we have not been notified about, an additional charge may be incurred by the couriers.

For smaller items, our couriers will normally leave the goods in a safe place. If you do not wish for your goods to be left for any reason, please state this in the “special delivery instructions” on the checkout page.

Large orders and pallet deliveries are often unable to be left in a safe location and will require a signature. 

If the parcel is unable to be signed for or left in a safe place, our courier will leave a card alerting you to the missed delivery. Please contact us or the courier directly to arrange another delivery.  Most orders can be redelivered by the couriers free-of-charge, however, pallet deliveries will incur a redelivery charge.

If your goods arrive damaged, faulty or incorrect, please let us know within 30 days of receiving your order and we will arrange for the product to be sent out again free-of-charge.  If for any reason you would prefer not to receive a replacement, we can issue a full refund. 

This does not cover goods that have been used or damaged by the customer.  If the goods have been altered or used, we cannot guarantee a refund or resend so please let us know at your earliest convenience.