Suregreen Delivery Information
Our delivery charges vary based on address and items ordered. If you require further information from the table on this page, please call our team on 01376 503869.
Fuel Surcharge Notice
To keep our delivery services running smoothly and reliably, we’ve introduced a small fuel surcharge. This temporary adjustment is due to the significant rise in fuel prices affecting businesses across the country. This also applies to FREE Delivery Areas.
We’re committed to keeping this surcharge as low as possible and will review it regularly. Thank you for your understanding and continued support.
Available options:
| DELIVERY ZONES & POSTCODES | COSTS & FURTHER INFO |
Zone 1: GreenA to E: CM0-CM99 |
Standard Deliveries in this zone are FREE on orders over £99. The delivery cost on orders that are below £99 inc. VAT is capped at £15. |
Zone 2: PurpleA to E: AL0-AL99, CB0-CB99, CO0-CO99 F to N: IP0-IP99, LU0-LU99, MK0-MK99 O to S: SG0-SG99, SS0-SS99 |
Standard Deliveries in this zone are FREE on orders over £150. The delivery cost on orders that are below £150 inc. VAT is capped at £30. |
Zone 3: BlueA to E: BN0-BN99 F to N: GU0-GU99, HP0-HP99, ME0-ME99, NN0-NN99. NR0-NR99 O to S: OX0-OX99, PE0-PE99, RG0-RG99, RH0-RH99, SL0-SL99 T to Z: TN0-TN99 |
Standard Deliveries in this zone are FREE on orders over £200. The delivery cost on orders that are below £200 inc. VAT is capped at £60. |
Zone 4: YellowA to E: BR0 - BR99, CR0 - CR99, DA0 - DA99, E0 - E99, EC0 - EC99, EN0 - EN99 F to N: HA0 - HA99, IG0 - IG99, KT0 - KT99, N0 - N99, NW0 - NW99 O to S: RM0 - RM99, SE0 - SE99, SM0 - SM99, SW0 - SW99 T to Z: TW0 - TW99, UB0 - UB99, W0 - W99, WC0 - WC99, WD0 - WD99 |
Standard Deliveries in this zone are £9.99 on orders over £300. The delivery cost on orders that are below £300 inc. VAT is capped at £60. |
Zone 5: RedA to E: B0-B99, BH0-BH99, CT0-CT99, CV0-CV99, DE0-DE99 F to O: GL0-GL99, LE0-LE99, NG0-NG99 O to S: PO0-PO22, SN0-SN99, SO0-SO99 T to Z: WR0-WR99 IMPORTANT: The Isle of Wight is not included in this zone |
Standard Deliveries are available in this zone. The delivery fee is capped at £120. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Zone 6: GreyA to E: BA0-BA99, BB0-BB99, BD0-BD99, BL0-BL99, BS0-BS99, CF0-CF99, CH0-CH99, CW0-CW99, DH0-DH99, DL0-DL99, DN0-DN99, DT0-DT99, DY0-DY99, EX0-EX99
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Standard Deliveries are available in this zone. The delivery fee is capped at £120, excluding selected fence panels. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Zone 7: WhiteAll other UK postcodes. Orders outside of the UK cannot be placed on our website. For large orders please call or email us. |
Standard Deliveries are available in this zone. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Delivery Post codes & Options
Delivery Options at a glance:
Zone 1: Green - Standard Deliveries in this zone are FREE on orders over £99. The delivery cost on orders that are below £99 inc. VAT is capped at £15.
Zone 2: Purple - Standard Deliveries in this zone are FREE on orders over £150. The delivery cost on orders that are below £150 inc. VAT is capped at £30.
Zone 3: Blue - Standard Deliveries in this zone are FREE on orders over £200. The delivery cost on orders that are below £200 inc. VAT is capped at £60.
Zone 4: Yellow - Standard Deliveries in this zone are £9.99 on orders over £300. The delivery cost on orders that are below £300 inc. VAT is capped at £60.
Zone 5: Red - Standard Deliveries are available in this zone. The delivery fee is capped at £120. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.
Zone 6: Grey - Standard Deliveries are available in this zone. The delivery fee is capped at £120, excluding selected fence panels. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.
Zone 7: White - Standard Deliveries are available in this zone. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.
How Delivery Costs Are Shown
You can view your estimated delivery cost directly in your shopping basket. The price is based on your chosen products and delivery postcode.
Regional Information
In the Republic of Ireland, Scottish Highlands & remote areas, expedited delivery is not available.
For remote expedited options, please call 01376 503869.
Long Length Timber Surcharge
All timber sleepers over 1.2m incur an additional £60 per‑order shipping surcharge.
All other timber products over 2.4m in length are subject to a long length charge at the same rate.
These longer timber items are large and heavy, taking up significant space on delivery vehicles, even when only a small quantity is ordered.
To keep pricing fair and cost‑effective, we apply one flat £60 surcharge per order, regardless of the number of long items purchased. This charge is applied only once per order, even if your order contains both timber sleepers over 1.2m and other timber over 2.4m.
This means customers ordering higher quantities continue to receive better value, as the surcharge remains the same whether you purchase one long item or multiple.
Delivery FAQs
Suregreen has its own fleet of craned vehicles to deliver your items. In busy periods we may use third parties.
When we use a third-party courier to deliver larger items, you will need to provide 2 people to offload them. In most cases within our local delivery zones, we will provide our own craned delivery service and won’t require your assistance.
If you are receiving an unassisted delivery from our own fleet, we will contact you to notify you of the delivery date. If you are receiving a delivery from our third-party courier, they will contact you to book a delivery day that suits you best.
At Suregreen, it is our priority to ensure you are happy with your order.
Our Returns Policy means that if for any reason you are unhappy with the items you have purchased, or you simply do not need them anymore, you can return them to us complete, packaged and palleted as delivered, in an unused and undamaged condition within 30 days of receipt.
A refund, minus the cost of the return if we have collected the items, will be issued back to the payment method used at the time of purchase. Please be aware that the cost to return will vary depending on your postcode and the nature of the goods you are returning.
Returning your items is easy – contact us and we will arrange a collection from your delivery address or site.
For more information on collection charges, please contact our dedicated service team on 01376 503869 or customercare@sure-green.com.
If you wish to return items you deem faulty or damaged, or where Suregreen has not supplied the correct goods, you should contact Suregreen within a reasonable timeframe of discovering the fault or error, but in any case, within seven days.
The customer care team may ask you to send us clear photographs of the product(s) and any faults, damages, or issues of quality.
This policy sets out your rights to cancel your order and return the Goods.
You have the right to cancel or return goods within 14 days of receipt.
Please confirm your intention to cancel the order either by telephone on 01376 503869 or by emailing customercare@sure-green.com.
Goods must be returned complete, packaged and palleted as delivered, in an unused and undamaged condition.
Once you have notified us that you are cancelling your order, we will refund you as soon as possible, and in any event within 21 days of receiving your notice of cancellation provided that the items from your order are returned and received by us in the condition they were in when delivered to you. All refunds will exclude returns costs if we have arranged for a courier return of the goods.
If you wish to cancel your order after dispatch, but before the order has been delivered, we can arrange a ‘return to sender’ and you will receive a refund for goods minus shipping costs incurred in returning the item back to us. You will receive an email alerting you once your order has been dispatched.
If you do not return the items or do not pay the costs of return delivery yourself, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be repaid to you. Should you wish Suregreen to arrange a ‘return to sender’ or a collection from your delivery address or site you can do so by either telephoning us on 01376 503869 on or by emailing customercare@sure-green.com.
Please note that the cost to return will vary depending on your postcode and the nature of the goods you are returning.
If an item says ‘pre-order’ this means that the item is currently out of stock.
In this case, we will hold the rest of your goods aside until we have the complete order for you.
For an estimated arrival date for the goods coming back in stock, please get in touch.
If you wish to have a part-delivery arranged (so that you receive the rest of your order before the out of stock item comes in), please get in touch with us on 01376 503869.
If your delivery address has any vehicular access restrictions that may disrupt delivery, please notify us at the point of ordering so we can advise the courier and request a smaller vehicle where possible.
Where re-delivery is required due to a restriction we have not been notified about, an additional charge may be incurred by the couriers.
DELIVERY ZONES & POSTCODES
COSTS & FURTHER INFORMATION
Zone 1: Green
A to E: CM0-CM99
Standard Deliveries in this zone are FREE on orders over £99. The delivery cost on orders that are below £99 inc. VAT is capped at £15.
Zone 2: Purple
A to E: AL0-AL99, CB0-CB99, CO0-CO99
F to N: IP0-IP99, LU0-LU99, MK0-MK99
O to S: SG0-SG99, SS0-SS99
Standard Deliveries in this zone are FREE on orders over £150. The delivery cost on orders that are below £150 inc. VAT is capped at £30.
Zone 4: Yellow
A to E: BR0 - BR99, CR0 - CR99, DA0 - DA99, E0 - E99, EC0 - EC99, EN0 - EN99
F to N: HA0 - HA99, IG0 - IG99, KT0 - KT99, N0 - N99, NW0 - NW99
O to S: RM0 - RM99, SE0 - SE99, SM0 - SM99, SW0 - SW99
T to Z: TW0 - TW99, UB0 - UB99, W0 - W99, WC0 - WC99, WD0 - WD99
Standard Deliveries in this zone are free on orders over £300. The delivery cost on orders that are below £300 inc. VAT is capped at £75.
Zone 3: Blue
A to E: BN0-BN99
F to N: GU0-GU99, HP0-HP99, ME0-ME99, NN0-NN99. NR0-NR99
O to S: OX0-OX99, PE0-PE99, RG0-RG99, RH0-RH99, SL0-SL99
T to Z: TN0-TN99
Standard Deliveries in this zone are FREE on orders over £200. The delivery cost on orders that are below £200 inc. VAT is capped at £60.
Zone 5: Red
A to E: B0-B99, BH0-BH99, CT0-CT99, CV0-CV99, DE0-DE99
F to O: GL0-GL99, LE0-LE99, NG0-NG99
O to S: PO0-PO22, SN0-SN99, SO0-SO99
T to Z: WR0-WR99
IMPORTANT: The Isle of Wight is not included in this zone
Standard Deliveries are available in this zone. The delivery fee is capped at £120. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.
Zone 6: White
All other UK postcodes.
Orders outside of the UK cannot be placed on our website. For large orders please call or email us.
Standard Deliveries are available in this zone. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.