Rated Excellent
Rated ExcellentDelivery Information
Coronavirus (COVID-19) Update:
Under the current government advice, we are continuing to operate (without collections) for as long as possible. We have also temporarily stopped taking next-day delivery, however, standard delivery is still available. Should anything change, we will keep you updated about your order via email/telephone. To ensure the safety of both our customers and staff during this time, we have stopped offering our Click & Collect service, this is to follow the current Government advice. We thank you for your understanding. If you have further queries relating to this please contact customer services on 01376 503869.
EASTER OPENING TIMES:
Our easter opening times for customer support are as follows:
Our Phone Service and Live Chat Service will be closed on:
Sunday 12th (Easter Sunday)
Our Phone Service will be open:
Fri 10th (Good Friday) - 08.30 am - 17.00 pm
Sat 11th - 08.30 am - 17.00 pm
Mon 13th (Easter Monday) - 08.30 am - 17.00 pm
Our Live Chat service will be open:
Fri 10th (Good Friday) - 08.30 am - 17.00 pm
Sat 11th - 08.30 am - 17.00 pm
Mon 13th (Easter Monday) - 08.30 am - 17.00 pm
Please note that you can still place an order on Sunday 12th April (Easter Sunday), however, this will not be processed until Monday 13th April.
Delivery Options
We have two different delivery options available – standard delivery and next working day delivery. All of our delivery options are Monday to Friday only.
1. Standard Delivery
You’ll receive your goods within 2 - 3 days of placing your order. We’ll let you know when your goods have been dispatched.
2. Next Working Day Delivery - Temporarily Unavailable
For an extra £4.99, you can upgrade from our Standard delivery service to our Next Working Day delivery service. Please note that deliveries will not go out or be made on Bank Holidays or Weekends.
Our cut-off time for next-day delivery of pallets is 2:00 pm.
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If your order is placed: Monday - Thursday before 4:00 pm* |
Your delivery should be: Next working day between 8:00am - 6:00pm |
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If your order is placed: Friday - Sunday |
Your delivery should be: Monday/Tuesday between 8:00am - 6:00pm |
Republic of Ireland, Scottish Highlands, and Remote Areas
Next working day delivery is not available for the Republic of Ireland, Scottish Highlands and some remote areas where an additional charge may apply. Please call 01376 503869 for further details.
Delivery Cost
We pride ourselves on using the most reliable and efficient couriers to ensure you receive the best possible service.
You can view the estimated delivery cost in your shopping basket. This cost is based on the volume of your order for a mainland UK location. Delivery to other areas is calculated based on your location in the checkout process. If you select the Next Day Delivery option, you’ll simply pay £4.99 on top of this to expedite your delivery. Please note that delivery to the postcodes listed below is normally on a 3 - 5-day delivery service only.
The following postcodes may incur higher charges at checkout due to location:
AB1 - 56, BT, CA18-27, DD, DG, EH, FK1 – 20, G, GY, HS1 - 9, IM, IV, JE, K21, KA1 – 28, KW1 - 17, KY, LA15, LA23, ML, PA1 – 61, PH1 - 44, PO31 - 41, TD, TR21 - 25, ZE1 - 3.
Problems with your delivery
If the goods you have ordered are damaged, faulty or incorrect, let us know within 30 days of receiving your order and we will arrange to have the product sent out again free of charge. If for any reason you would prefer not to receive these new goods, we can issue you a full refund.
In the events of any goods within your order being out of stock, we will usually hold the rest of your goods aside until we have a complete order for you. If you wish to have a part delivery arranged (so that you receive the rest of your goods before the out of stock item comes in), please get in touch with us to arrange this. We can also cancel the order if you would prefer. If we have made a rare mistake and forgotten to include something, we will get it sent to you without delay, free of charge.
Incorrect Address
Should the address be incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order as an error may incur a redelivery charge.
Failed Delivery Attempts
Our carriers will normally leave the goods in a safe place. If you do not wish your goods to be left for any reason, please state this in the "special delivery instructions" on the checkout page. Large orders and pallet deliveries are often unable to be left in a safe location and will require a signature.
If the parcel is unable to be signed for or to be left in a safe place, our courier will leave a card alerting you to the missed delivery. Please contact us or the courier directly to arrange another delivery. The majority of our orders will be redelivered free of charge, however, for pallet deliveries, this will incur a redelivery fee.
Delivery/Access Restrictions
If your delivery address has any vehicular access restrictions that may cause an issue with the delivery, please notify us at the point of ordering so we can advise the carrier and request a smaller vehicle where we can.
Where re-delivery is required due to a restriction of which we have not been notified, an additional charge may be incurred.
* Large orders requiring palletization (normally Planters, Wooden Posts, and Grass Reinforcement products) placed close to our 2:00 pm cut-off may be subject to courier space restrictions. To ensure delivery requirements are met for such orders, please call our customer services team well in advance of the 2:00 pm deadline.
Click & Collect - This option is temporarily unavailable
Returns Policy
At Suregreen, we want you to be happy with your order. Our Returns Policy* means that if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, you can return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund (less the collection charge).
Returning your items is easy – give us a call on 01376 503869 and we’ll arrange a collection from either your delivery address or from your site. Collections will be made on a day that suits you, between Monday and Friday – 7:30 am to 17:00 pm.
If you want to order replacement items of the same value, simply return your unwanted items within 30 days. Once we have received and quality checked them, we will send your new item(s) out on our next working day delivery service. Please make sure you contact us beforehand to check availability and pricing. If the items are not of equal value, please place a new order and return your unwanted items for a refund.
* The amount refunded will not include the original delivery charge. Normally, the collection charge would be the amount you were originally charged for delivery. Please call our office on 01376 503869 for clarification of collection charges.
Please note that pallet returns are not covered by our free returns policy, although we are more than happy for you to return large items for a refund. Any item with a delivery charge of £30 or more is considered a pallet delivery, and will therefore not be covered by our free returns policy.