Suregreen Delivery Information
At Suregreen, we aim to make our delivery charges as clear and straightforward as possible.
We deliver across the UK, with delivery costs based on your delivery postcode, order value and the products in your basket.
Delivery Included on Qualifying Orders:
In selected delivery zones, our standard delivery cost is included once your order reaches the applicable order value.
A standard fuel surcharge applies to deliveries, including qualifying orders where delivery is included. This reflects the cost of operating our delivery network and is shown separately in your basket before you complete your order.
This means you can see the full delivery cost applicable to your order before placing it, with no delivery charges added after checkout.
Your exact delivery cost will be displayed in your basket once you have entered your delivery postcode.
Available Options:
Delivery Options at a Glance
Delivery Zone | Order Value | Standard Delivery |
| Zone 1 – Green | £99+ | Delivery included* |
| Zone 2 – Purple | £150+ | Delivery included* |
| Zone 3 – Blue | £200+ | Delivery included* |
| Zone 4 – Yellow | £300+ | £9.99* |
| Zone 5 – Red | All orders | Calculated at checkout – capped at £120* |
| Zone 6 – Grey | All orders | Calculated at checkout – capped at £120** |
| Zone 7 – White | All orders | Calculated at checkout* |
* A standard fuel surcharge applies where applicable.
** The £120 delivery cap does not apply to selected products.
For Zones 5, 6 and 7, the delivery cost is calculated according to your postcode and the products in your basket. The exact cost is shown before checkout.
| DELIVERY ZONES & POSTCODES | COSTS & FURTHER INFO |
Zone 1: GreenA to E: CM0-CM99 | Standard Deliveries in this zone are FREE on orders over £99. The delivery cost on orders that are below £99 inc. VAT is capped at £15. |
Zone 2: PurpleA to E: AL0-AL99, CB0-CB99, CO0-CO99 F to N: IP0-IP99, LU0-LU99, MK0-MK99 O to S: SG0-SG99, SS0-SS99 | Standard Deliveries in this zone are FREE on orders over £150. The delivery cost on orders that are below £150 inc. VAT is capped at £30. |
Zone 3: BlueA to E: BN0-BN99 F to N: GU0-GU99, HP0-HP99, ME0-ME99, NN0-NN99. NR0-NR99 O to S: OX0-OX99, PE0-PE99, RG0-RG99, RH0-RH99, SL0-SL99 T to Z: TN0-TN99 | Standard Deliveries in this zone are FREE on orders over £200. The delivery cost on orders that are below £200 inc. VAT is capped at £60. |
Zone 4: YellowA to E: BR0 - BR99, CR0 - CR99, DA0 - DA99, E0 - E99, EC0 - EC99, EN0 - EN99 F to N: HA0 - HA99, IG0 - IG99, KT0 - KT99, N0 - N99, NW0 - NW99 O to S: RM0 - RM99, SE0 - SE99, SM0 - SM99, SW0 - SW99 T to Z: TW0 - TW99, UB0 - UB99, W0 - W99, WC0 - WC99, WD0 - WD99 | Standard Deliveries in this zone are £9.99 on orders over £300. The delivery cost on orders that are below £300 inc. VAT is capped at £60. |
Zone 5: RedA to E: B0-B99, BH0-BH99, CT0-CT99, CV0-CV99, DE0-DE99 F to O: GL0-GL99, LE0-LE99, NG0-NG99 O to S: PO0-PO22, SN0-SN99, SO0-SO99 T to Z: WR0-WR99 IMPORTANT: The Isle of Wight is not included in this zone | Standard Deliveries are available in this zone. The delivery fee is capped at £120. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Zone 6: GreyA to E: BA0-BA99, BB0-BB99, BD0-BD99, BL0-BL99, BS0-BS99, CF0-CF99, CH0-CH99, CW0-CW99, DH0-DH99, DL0-DL99, DN0-DN99, DT0-DT99, DY0-DY99, EX0-EX99
| Standard Deliveries are available in this zone. The delivery fee is capped at £120, excluding selected fence panels. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Zone 7: WhiteAll other UK postcodes. Orders outside of the UK cannot be placed on our website. For large orders please call or email us. | Standard Deliveries are available in this zone. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided. |
Delivery Zones & Postcodes
Zone 1 - Green: Delivery: Included on standard orders of £99 or more. Orders below £99 have a standard delivery charge capped at £15. **A standard fuel surcharge applies where applicable and is shown separately in your basket.
Zone 2 - Purple: Delivery: Included on standard orders of £150 or more. Orders below £150 have a standard delivery charge capped at £30. **A standard fuel surcharge applies where applicable and is shown separately in your basket.
Zone 3 - Blue: Delivery: Included on standard orders of £200 or more. Orders below £200 have a standard delivery charge capped at £60. **A standard fuel surcharge applies where applicable and is shown separately in your basket.
Zone 4 - Yellow: - Standard delivery is £9.99 on orders of £300 or more. Orders below £300 have a standard delivery charge capped at £75. **Any applicable fuel surcharge is shown separately in your basket.
Zone 5 - Red: - Important: The Isle of Wight is not included within this zone. Delivery: Standard delivery is available throughout this zone. Delivery costs are calculated at the basket stage based on your postcode and basket contents, with the standard delivery fee capped at £120. **The exact delivery cost will be displayed before checkout.
Zone 6 - Grey: Delivery: Standard delivery is available throughout this zone. Delivery costs are calculated at the basket stage based on your postcode and basket contents, with the standard delivery fee capped at £120. Please note: The £120 cap does not apply to selected fence panels.
Zone 7: Standard delivery is available throughout this zone.
Delivery costs are calculated at the basket stage based on your postcode and basket contents. For larger orders, please contact our Customer Care team before ordering so that we can confirm the most suitable delivery option and cost.
NE and LA Postcode Areas: Some postcodes within the NE and LA regions are allocated to different delivery zones.
Grey Zone: NE0–NE18, NE20–NE45, NE82–NE99 and LA0–LA9.
White Zone: NE19, NE46–NE81 and LA10–LA99.
How Your Delivery Cost Is Calculated
Your delivery cost is based on:
• Your delivery postcode
• The total value of your order
• The products in your basket
• The size, weight and dimensions of the goods
• Any applicable product-specific delivery surcharge
• The delivery service available for your area
Your delivery cost is shown in your shopping basket before you place your order.
Where delivery is included based on your postcode and order value, this will be reflected in the delivery charge shown in your basket. Any applicable fuel or product-specific surcharge will be shown separately. This allows you to see the total delivery cost before completing your purchase.
Fuel Surcharge
To help us maintain our delivery service while managing changes in transport and fuel costs, a standard fuel surcharge applies to deliveries.
The fuel surcharge applies even where standard delivery is included based on your postcode and order value. We display the applicable surcharge separately in your basket so that you can see the full delivery cost before placing your order.
We regularly review our delivery costs to ensure our pricing remains as competitive as possible. There are no additional delivery charges added after checkout unless a separate charge has been agreed with you in advance, for example where unusual access requirements, specialist delivery arrangements or redelivery are required.
Long Length Timber Delivery Surcharge
Some timber products require additional delivery space and handling because of their size and weight.
Timber sleepers over 1.2m
Timber sleepers over 1.2m incur a £60 long-length delivery surcharge per order.
Other timber over 2.4m
Other timber products over 2.4m in length are also subject to a £60 long-length delivery surcharge per order.
This charge is applied once per order, regardless of the number of qualifying long-length timber products purchased.
For example, an order containing several qualifying long-length products will only incur one £60 surcharge rather than a separate charge for each item.
Where an order contains both sleepers over 1.2m and other timber over 2.4m, the surcharge is still applied only once.
The applicable charge will be shown as part of your order delivery costs.
Artificial Grass Delivery Surcharge
Artificial grass requires specialist handling and takes up significant space during transportation.
The following delivery surcharges apply:
Artificial Grass Quantity | Surcharge |
| Up to 20m² | £58 |
| 21–50m² | £38 |
| Over 50m² | No surcharge |
The applicable surcharge will be shown with your delivery costs.
Delivery Services
Suregreen operates its own crane operated delivery vehicle and works with trusted third-party delivery partners to deliver orders throughout our service areas.
The delivery method used depends on several factors, including:
• Your delivery postcode
• The products ordered
• The size and weight of your order
• Vehicle availability
• Delivery requirements and site access
Depending on the nature of your order and our delivery capacity, we may use a third-party courier or transport provider to ensure your goods can be delivered as efficiently and reliably as possible.
Suregreen vehicle deliveries
Where your order is delivered using our own vehicle, we will contact you with details of the planned delivery.
Where an assisted/craned delivery is available, our driver will unload the goods using the vehicle's equipment where appropriate.
Third-party deliveries
For some larger or heavier orders delivered by a third-party carrier, two people may be required at the delivery address to assist with unloading.
Where this applies, we will make you aware of the delivery requirements. The third-party carrier may contact you to arrange a suitable delivery date.
Delivery Times
Our standard and expedited delivery options are normally displayed at checkout according to your postcode and the products in your basket.
Our standard delivery timeframe is generally 1–5 working days, subject to product availability, delivery location and carrier availability.
Delivery dates and timeframes are estimates rather than guaranteed appointments unless specifically agreed with you.
If your order contains products with different availability dates, your order may be held until all items are available unless you contact us to request a part-delivery.
Delivery FAQs
Some of our products are particularly large, heavy or difficult to handle.
These may include:
• Timber sleepers
• Long-length timber
• Fencing products
• Gabions
• Large quantities of landscaping materials
• Artificial grass
• Other oversized or palletised goods
The delivery method may vary depending on the size and weight of your order.
For certain third-party deliveries, you may need to provide two people to assist with unloading.
If you are unsure whether your order can be delivered to your address, please contact us before placing your order.
If you change your mind about your purchase, our returns process allows eligible goods to be returned subject to our Returns Policy.
Goods must generally be returned complete, unused and undamaged, with the original packaging and palletisation retained where applicable.
Where Suregreen arranges collection of unwanted goods, the applicable return collection cost may be deducted from the refund.
Return costs vary according to:
• Your delivery postcode
• The size and weight of the goods
• The type of products being returned
• The collection method required
If you wish to cancel an order, please contact our Customer Care team as soon as possible:
Telephone: 01376 503869
Email: customercare@sure-green.com
If your order has not yet been dispatched, we will make reasonable efforts to cancel it before dispatch.
If your order has already been dispatched, cancellation may require the goods to be returned to us. In these circumstances, delivery or return-to-sender costs may apply.
If you wish to cancel after delivery, please refer to our Returns Policy for information about your cancellation rights and the applicable returns process.
If a product is marked Pre-Order, this means the item is currently out of stock and is awaiting new stock.
Where your order contains a pre-order item, we may hold the remainder of your order until the complete order is available.
If you would prefer to receive available items separately, please contact us and we can advise whether a part-delivery can be arranged.
Please contact our Customer Care team on 01376 503869 for an estimated availability date.
Please make sure that suitable access is available for the delivery vehicle before placing your order.
If your property has restricted access, please tell us when placing your order.
Examples include:
• Narrow roads
• Restricted-width entrances
• Low bridges
• Weight restrictions
• Height restrictions
• Steep or difficult access
• Private roads
• Limited turning space
• Restricted delivery times
• Locations where a large vehicle cannot safely enter
We will do our best to identify a suitable delivery option where possible.
However, we cannot guarantee that a smaller vehicle or alternative delivery method will be available.
If we are not informed about access restrictions before delivery and the delivery vehicle is unable to safely access the property, additional delivery or redelivery charges may apply.
Delivery options and charges vary for remote locations, Scottish Highlands and other areas with limited carrier access.
Expedited delivery may not be available in these areas.
If an expedited or specialist delivery option is required, please contact our Customer Care team on 01376 503869 before placing your order.
Republic of Ireland
Delivery options may vary for the Republic of Ireland and expedited delivery is not currently available.
For further information about delivery to your area, please contact our Customer Care team before placing your order.
If your delivery has not arrived within the expected timeframe, or there is an issue with the delivery, please contact us as soon as possible.
Where appropriate, we will investigate the delivery with the relevant carrier and advise you of the next steps.
If goods arrive damaged, please notify us promptly and provide photographs of the packaging and affected products where possible. This allows us to investigate the issue with the carrier and arrange the appropriate resolution.
If your goods arrive damaged, faulty or are not the goods you ordered, please contact us as soon as possible.
We may ask you to provide clear photographs of the goods, packaging and any damage or issue so that we can investigate and arrange the appropriate resolution.
Nothing in this section affects your statutory consumer rights.
For full information about returns and cancellations, please see our Returns Policy.
To help us deliver your order successfully, please check the following before completing your purchase:
• Your delivery postcode is correct
• There is suitable vehicle access to your property
• Someone is available to receive the delivery where required
• There is sufficient space for the goods to be safely unloaded
• You have checked any unloading requirements for large or bulky goods
• You have checked the delivery cost shown in your basket
• You have checked any applicable product-specific delivery surcharges
If you are unsure whether your address or order is suitable for delivery, please contact us before placing your order.
Need Help With Your Delivery?
Our Customer Care team can help with delivery queries, postcode checks, access requirements and larger or unusual orders.
Customer Care: 01376 503869
Email: customercare@sure-green.com
For large orders or specialist delivery requirements, we recommend contacting us before placing your order so that we can confirm the available delivery options.
Your delivery cost is always shown before checkout
We want you to know exactly what you are paying before you place your order. Enter your delivery postcode in your basket to see the delivery charge and any applicable surcharges for your order.
DELIVERY ZONES & POSTCODES
COSTS & FURTHER INFORMATION
Zone 1: Green
A to E: CM0-CM99
Standard Deliveries in this zone are FREE on orders over £99. The delivery cost on orders that are below £99 inc. VAT is capped at £15.
Zone 2: Purple
A to E: AL0-AL99, CB0-CB99, CO0-CO99
F to N: IP0-IP99, LU0-LU99, MK0-MK99
O to S: SG0-SG99, SS0-SS99
Standard Deliveries in this zone are FREE on orders over £150. The delivery cost on orders that are below £150 inc. VAT is capped at £30.
Zone 4: Yellow
A to E: BR0 - BR99, CR0 - CR99, DA0 - DA99, E0 - E99, EC0 - EC99, EN0 - EN99
F to N: HA0 - HA99, IG0 - IG99, KT0 - KT99, N0 - N99, NW0 - NW99
O to S: RM0 - RM99, SE0 - SE99, SM0 - SM99, SW0 - SW99
T to Z: TW0 - TW99, UB0 - UB99, W0 - W99, WC0 - WC99, WD0 - WD99
Standard Deliveries in this zone are free on orders over £300. The delivery cost on orders that are below £300 inc. VAT is capped at £75.
Zone 3: Blue
A to E: BN0-BN99
F to N: GU0-GU99, HP0-HP99, ME0-ME99, NN0-NN99. NR0-NR99
O to S: OX0-OX99, PE0-PE99, RG0-RG99, RH0-RH99, SL0-SL99
T to Z: TN0-TN99
Standard Deliveries in this zone are FREE on orders over £200. The delivery cost on orders that are below £200 inc. VAT is capped at £60.
Zone 5: Red
A to E: B0-B99, BH0-BH99, CT0-CT99, CV0-CV99, DE0-DE99
F to O: GL0-GL99, LE0-LE99, NG0-NG99
O to S: PO0-PO22, SN0-SN99, SO0-SO99
T to Z: WR0-WR99
IMPORTANT: The Isle of Wight is not included in this zone
Standard Deliveries are available in this zone. The delivery fee is capped at £120. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.
Zone 6: White
All other UK postcodes.
Orders outside of the UK cannot be placed on our website. For large orders please call or email us.
Standard Deliveries are available in this zone. The delivery cost is calculated at the basket stage based on the basket contents and once a postcode has been provided.