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Delivery Information

 

We are open for business as normal!

As per Government guidelines, we remain open for business.  Both our nationwide delivery and click & collect services will continue to operate; however, some delays may be experienced with increased demand and pressure on our couriers during this time.  You will be kept informed.

***Please leave a valid phone number or email address – this will allow the courier to contact you to arrange delivery of your goods***

 


 

Delivery of landscaping goods can often be difficult and expensive due to the large and bulky nature of the goods. With that being said, we have been working very hard behind the scenes to make delivery cheaper. We are proud to announce that we have now put a limit of £95 on delivery for a number of postcode areas. These postcodes are as follows:

AL1-AL99, BR1-BR99, CB1-CB99, CM1-CM99, CO1-CO99, CR1-CR99, CT1-CT99, DA1-DA99, E1-E99, EN1-EN99, HA1-HA99, HP1-HP99, IG1-IG99, IP1-IP99, KT1-KT99, LU1-LU99, ME1-ME99, MK1-MK99, N1-N99, NE1-NE99, NN1-NN99, NR1-NR99, NW1-NW99, PE1-PE99, RM1-RM99, S1-S99, SE1-SE99, SG1-SG99, SL1-SL99, SM1-SM99, SS1-SS99, SW1-SW99, TN1-TN99, TW1-TW99, UB1-UB99, W1-W99, WD1-WD99

 


 

Delivery Options

 

Click & Collect

Standard Delivery

Next-Day Delivery

(Currently Unavailable)

Our trade counter is OPEN for our FREE Click & Collect service 7 days a week!

  • If your items are in stock, your order will be ready to collect the next morning.  If you would like to collect on the same day, please give us a call on 01376 503869 and we will do our best to accommodate you.
  • Find us at: Suregreen Ltd, Viridis House, Toppesfield Rd, Finchingfield, Essex, CM7 4NZ, United Kingdom.
  • Our opening hours are Monday to Friday 07:00 – 18:00, Saturday 08:00 – 17:00, Sunday 08:00 – 16:00.
  • When you arrive, please park in one of our designated customer parking bays and make your way into reception where we will be able to assist you.  Please wear a face covering and have your order number to hand.
  • Most orders can be loaded into the vehicle yourself, however, if you require help, please let us know and we will assist in loading your order whilst you wait in your vehicle.

We can deliver within 2-5 working days NATIONWIDE, using our couriers Royal Mail, UKMail (DHL), DX, Hermes, DPD, Direct Transportation and Tuffnells. We will let you know via email when your goods have been dispatched.

  • If you are ordering large items such as sleepers, please leave a valid phone number or email address so that the courier can contact you to arrange delivery.
  • Please note, if you are ordering sleepers, there must be at least two people present to help offload, or a forklift.

 

We are currently unable to offer next-day delivery during the COVID-19 pandemic.  When the service is available again, the same information will apply as our standard delivery service, but with a delivery timeframe of 1-2 working days.

  • Our cut-off time for pallets on next-day delivery is 2pm.  For all other orders, the cut-off time is before 4pm Monday to Thursday.  If you place an order Friday to Sunday by 6pm, your order will be delivered on Monday.

 

 


 

Delivery Costs

 

We are going to put it out there – free shipping isn’t really free. Although other retailers may lead you to believe they offer free shipping, they are simply building the cost into their product prices.

We want to be as open and transparent as possible with you, meaning we keep our product prices and delivery costs separate, so you know what you are really paying for.  Our product prices are competitive, and our delivery costs are calculated by our nationwide couriers based on the size/weight of the items and your location.  If you add the product price and the delivery cost together, we are confident that the price per unit will remain competitive.

If you are ordering small items such as plant markers or kneeling mats, they will be sent via UKMail (DHL), Royal Mail, Hermes or DPD.  If you are ordering bulkier items such as a pallet of railway sleepers (with each softwood sleeper weighing approx. 25Kg!), your order will be delivered by our national pallet network partner.  The delivery cost will reflect this and will, therefore, vary depending on the goods you are ordering, the quantity and your location.

 

See what our customers are saying…

Best price on the net even with Highlands and Island delivery charges, this was considerably cheaper than buying local.” – Chris

“Brilliant service. Speedy delivery and great products. Much cheaper than local suppliers.” – Jenny

“Great product offered at the cheapest price online than anywhere else. Speedy delivery. Would use again.” – Kelly

“Purchased a few times from these guys, always fast delivery and top-quality products at a very competitive price!” – Paul

“Top quality timber at a great price and fast delivery.”­ – Mark

 

PLEASE NOTE: Delivery to the following postcodes may incur higher charges at checkout due to location: AB1-56, BT, CA18-27, DD, DG, EH, FK1-20, G, GY, HS1-9, IM, IV, JE, K21, KA1-28, KY, LA15, LA23, ML, PA1-61, PH1-44, PO31-41, TD, TR21-25, ZE1-3.

Postcodes that are limited to £95 MAX: AL1-AL99, BR1-BR99, CB1-CB99, CM1-CM99, CO1-CO99, CR1-CR99, CT1-CT99, DA1-DA99, E1-E99, EN1-EN99, HA1-HA99, HP1-HP99, IG1-IG99, IP1-IP99, KT1-KT99, LU1-LU99, ME1-ME99, MK1-MK99, N1-N99, NE1-NE99, NN1-NN99, NR1-NR99, NW1-NW99, PE1-PE99, RM1-RM99, S1-S99, SE1-SE99, SG1-SG99, SL1-SL99, SM1-SM99, SS1-SS99, SW1-SW99, TN1-TN99, TW1-TW99, UB1-UB99, W1-W99, WD1-WD99

 


 

Delivery & Collection FAQs

 

The item says pre-order on your website, what does this mean?

If an item says ‘pre-order’ this means that the item is currently out of stock.  In this case, we will hold the rest of your goods aside until we have the complete order for you.  For an estimated arrival date for the goods coming back in stock, please get in touch.  If you wish to have a part-delivery arranged (so that you receive the rest of your order before the out of stock item comes in), please get in touch with us on 01376 503869.

 

Do you deliver nationwide?

Yes! We can deliver nationwide using our chosen couriers Royal Mail, UKMail (DHL), DX, Hermes, DPD and our pallet network partner. We also deliver locally to Essex and surrounding counties using our own HIABs and vans.

 

How will I know my goods have been dispatched?

We will let you know via email when your goods have been dispatched.  If you are ordering bulkier items such as sleepers, please leave a valid phone number or email address so that the courier can contact you to arrange delivery.

 

Do I need to be present for delivery?

We advise that you are present for all deliveries.  If you are ordering sleepers, there must be at least two people available to help offload, or a forklift.

 

Which couriers do you use?

We use Royal Mail, UKMail (DHL), DX, Hermes, DPD and our national pallet network partner.  We rely on our couriers to maintain our high standards of customer service; if you have any feedback regarding the couriers, please email us on customercare@sure-green.com so we can pass your feedback on.

 

What happens if I put the wrong delivery address on my order?

Should the address be incorrect or outdated when delivery is attempted, the package is usually returned to us by the courier.  Please double check your delivery address carefully when placing an order and if you notice an error, contact us at your earliest convenience.  Please note that any errors once the order has been dispatched to the couriers may incur a redelivery charge.

 

My road/site has access restrictions for large vehicles, what should I do?

If your delivery address has any vehicular access restrictions that may disrupt delivery, please notify us at the point of ordering so we can advise the courier and request a smaller vehicle where possible. Where redelivery is required due to a restriction we have not been notified about, an additional charge may be incurred by the couriers.

 

What will happen if I miss the scheduled delivery?

For smaller items, our couriers will normally leave the goods in a safe place. If you do not wish for your goods to be left for any reason, please state this in the “special delivery instructions” on the checkout page.

Large orders and pallet deliveries are often unable to be left in a safe location and will require a signature.  If the parcel is unable to be signed for or left in a safe place, our courier will leave a card alerting you to the missed delivery. Please contact us or the courier directly to arrange another delivery.  Most orders can be redelivered by the couriers free-of-charge, however, pallet deliveries will incur a redelivery charge.

 

My order arrived damaged/faulty/incorrect, what should I do?

If your goods arrive damaged, faulty or incorrect, please let us know within 30 days of receiving your order and we will arrange for the product to be sent out again free-of-charge.  If for any reason you would prefer not to receive a replacement, we can issue a full refund. 

This does not cover goods that have been used or damaged by the customer.  If the goods have been altered or used, we cannot guarantee a refund or resend so please let us know at your earliest convenience.

 

How do I return an item?

To return an item, simply use the live chat service on our website and we will arrange a collection from your delivery address or site.  Collections will be made on a day that suits you, between Monday and Friday – 7:30am to 5:00pm.  For more information, please see our Returns Policy.

 

Can I get a VAT invoice?

If you require a VAT invoice, let us know on the day of your collection and we will get it printed ready for your arrival.

 


 

Returns & Refunds Policy

 

At Suregreen, it is our priority to ensure you are happy with your order.

Our Returns Policy* means that if for any reason you are unhappy with the items you have purchased, or you simply do not need them anymore, you can return them to us in their original condition and packaging within 30 days and we’ll replace them or issue a full refund (less the collection charge).  Refunds will be issued back to the payment method used at the time of purchase.

Returning your items is easy – simply use the live chat service and we will arrange a collection from your delivery address or site.

Collections will be made on a day that suits you, between Monday and Friday – 7:30am to 5:00pm.

*The amount refunded will not include the original delivery charge. Normally, the collection charge would be the same amount that you were charged for delivery. For more information on collection charges, please contact our dedicated service team on 01376 503869 or customercare@sure-green.com.