Important Information About Your Paving Slab Delivery

Whilst every effort is made to ensure your paving slabs are packed securely, damages can occasionally occur during transit. We strongly recommend checking your delivery thoroughly and ensuring you have the full quantity of usable slabs on-site before booking any tradespeople or starting your project.

This gives you time to inspect your goods and raise a query with our team if needed, helping to avoid delays. Origin Suregreen cannot be held responsible for any arrangements made between customers and contractors that are affected by delivery issues.

If your claim is successful, we will issue a refund for the total value of the damaged goods. Please note that we do not offer free replacements.

Full guidance on this is available on our Delivery Information Page.

Damaged slabs can often be used for offcuts. We recommend setting aside any slabs with damage and using them where the affected areas can be trimmed or concealed.

Minor chips to edges or corners may occur during handling or transportation. These are not eligible for claims, as they do not affect the performance of the slab and are typically hidden once the patio is pointed.

We are unable to accept claims for orders that have been collected by the customer or a third party arranged by the customer.

If you do need to raise a query, please ensure all instances of damage are included in the initial query to our customer care team.