Delivery Options
We have two different delivery options available – standard delivery and next working day delivery. All of our delivery options are Monday to Friday only.
1. Standard Delivery
You’ll receive your goods within 5-7 working days of placing your order. We’ll let you know when your goods have been dispatched.
2. Next Working Day Delivery
For an extra £4.99, you can upgrade from our Standard delivery service to our Next Working Day delivery service. Please note that deliveries will not go out or be made on Bank Holidays or Weekends.
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If your order is placed: Monday - Thursday before 4pm* |
Your delivery should be: Next working day between 8am - 6pm |
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If your order is placed: Friday - Sunday |
Your delivery should be: Monday/Tuesday between 8am - 6pm |
Republic of Ireland, Scottish Highlands and Remote Areas
Next working day delivery is not available for Republic of Ireland, Scottish Highlands and some remote areas where an additional charge may apply. Please call 01376 503869 for further details.
Delivery Cost
We pride ourselves on using the most reliable and efficient couriers to ensure you receive the best possible service.
You can view the estimated delivery cost in your shopping basket. This cost is based on the volume of your order and for an England and Wales mainland location. Delivery to other areas is calculated based on your location in the checkout process. If you select the Next Day Delivery option, you’ll simply pay £4.99 on top of this to expedite your delivery.
The following postcodes may incur higher charges at checkout due to location:
AB1 - 56, BT, CA18-27, DD, DG, EH, FK1 – 20, G, GY, HS1 - 9, IM, IV, JE, K21, KA1 – 28, KW1 - 17, KY, LA15, LA23, ML, PA1 – 61, PH1 - 44, PO31 - 41, TD, TR21 - 25, ZE1 - 3.
Problems with your delivery
If the goods you have ordered are damaged, faulty or incorrect, let us know within 30 days of receiving your order and we will arrange to have the product sent out again free of charge. If for any reason you would prefer not to receive these new goods, we can issue you a full refund.
In the events of any goods within your order being out of stock, our staff will always contact you to either arrange partial delivery, or hold the rest of your goods aside until we have a complete order for you. We can also cancel the order if you would prefer this. If we have made a rare mistake and forgotten to include something, we will get it sent to you without delay, free of charge.
Incorrect Address
Should the address be incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.
Failed Delivery Attempts
Our carriers will normally leave the goods in a safe place. If you do not wish your goods to be left for any reason, please state this in the "special delivery instructions" on the checkout page. Large orders and pallet deliveries are often unable to be left in a safe location and will require a signature.
If the parcel is unable to be signed for or to be left in a safe place, our courier will leave a card alerting you to the missed delivery. Please contact us or the courier directly to arrange another delivery. The majority of our orders will be redelivered free of charge, however for pallet deliveries this will incur a redelivery fee.
Delivery/Access Restrictions
If your delivery address has any vehicular access restrictions that may cause an issue with the delivery, please notify us at the point of ordering so we can advise the carrier and request a smaller vehicle where we can.
Where re-delivery is required due to a restriction of which we have not been notified, an additional charge may be incurred.
* Large orders requiring palletisation (normally Planters, Wooden Posts and Grass Reinforcement products) placed close to 4pm cut off can be subject to courier space restrictions. To ensure delivery requirements are met for such orders, please call our customer services team well in advance of the 4pm deadline.