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Free Returns Policy
At Suregreen, we want you to be happy with your order. Our Free Returns Policy* means that if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, you can return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.
Returning your items is easy – give us a call on 01376 503869 and we’ll arrange a collection from either your delivery address or from your site. Collections will be made on a day that suits you, between Monday and Friday – 7:30am to 5:30pm.
If you want to exchange your items or order replacement items of the same value, simply return your unwanted items within 30 days. Once we have received and quality checked them, we will send your new item(s) out on our next working day delivery service. Please make sure you contact us beforehand to check availability and pricing. If the items are not the same price, please place a new order and return your unwanted items for a refund.
* The amount refunded will not include the original delivery charge. Normally, the collection charge would be the amount you were originally charged for delivery. Please call our office on 01376 503869 for clarification of collection charges.
Please note that pallet returns are not covered by our free returns policy, although we are more than happy for you to return large items for a refund or exchange. Any item with a delivery charge of £30 or more is considered a pallet delivery, and will therefore not be covered by our free returns policy.