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Customer Care Associate

Details of job


Location: Finchingfield, near Braintree, Essex

Type: Full-time, permanent

Salary: Competitive

Hours: 8-hour shifts on a rolling rota

The Role

  • Answer customer phone calls and email enquiries
  • Providing customers with product, price and delivery information
  • Processing orders, taking payments and contacting customers in a proactive fashion to notify them about deliveries
  • Attending to and welcoming customers visiting our premises.
    Resolving customer disputes, reviewing requests for credit notes and actioning appropriately
  • Responding to all eBay and Amazon questions within the maximum time limit to avoid penalties
  • Responding to all online chat enquiries swiftly and courteously
  • Preparing and sharing sales updates with colleagues

To apply, please send your CV to: careers@sure-green.com 

Skills Required

  • Excellent organisational, time management and communication skills

  • Good analytical & problem-solving skills

  • Strong attention to detail

  • A can-do attitude

  • Ability to prioritise activities and manage a busy and demanding role using own initiative

  • Self-motivated and conscientious

  • Ability to work well within a team


More about us

Suregreen offers a wide range of landscape and gardening products for both trade and DIY applications. We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, tree shelters and garden supplies.

Our range includes grass reinforcement meshes; permeable pavers for grass and gravel finishes; garden planters; electric fencing; tree guards; weed fabrics and geotextiles; welded wire fencing and panels; landscaping mulches and growing media; and so much more.

To apply, please send your CV to: careers@sure-green.com 

Apply Now


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