Details of the job
Location: Finchingfield, near Braintree, Essex
Type: Full-time (6 month contract)
Salary: £12.50 - £13.46 DoE
Hours: Full Time: 40 hours rolling rota
Core hours between 07:00 and 18:00)
To apply, please send your CV to: careers@sure-green.com
The Role
The main purpose of the job: Delivering proactive and immediate support to customers on the channel of their choice.
- Effectively manage daily administrative tasks.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, managing returns and delivery issues.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Answer any questions the customer may have about available products and services.
- Establish new customer accounts, recording account information on Linnworks and Salesforce.
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Refer advanced cases to management for resolution, providing background information, as necessary.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
Skills
- Confident with excellent written and verbal communication skills
- Excellent work ethic, self-motivator and driven
- Knowledge of Salesforce (preferred)
- Keen business insight
- Excellent copywriting skills and attention to detail
- Creative, results-driven professional
- Good planning and organisational skills
- Full UK Driving License
Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customers and in customer support.
- Effective communication skills.
- Solid computer skills, including MS Office.
- Familiarity with all the goods and services offered by the company.
More about us
Suregreen offers a wide range of landscape and gardening products for both trade and DIY applications. We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, tree shelters and garden supplies.
Our range includes grass reinforcement meshes; permeable pavers for grass and gravel finishes; garden planters; electric fencing; tree guards; weed fabrics and geotextiles; welded wire fencing and panels; landscaping mulches and growing media; and so much more.
To apply, please send your CV to: careers@sure-green.com