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Customer Service Associate (Fixed Term)

About the role

Suregreen are looking for friendly, approachable Customer Service Associates to join our Customer Care team in Finchingfield, near Braintree in Essex.

Location: Finchingfield, near Braintree

Type: Full-time, fixed term (with a view to going permanent) 

Salary: From £12.46 per hour

Hours: 8 hour shifts on a rolling rota

Main duties of the role

  • Answering customer phone calls and email enquiries promply and courteously
  • Providing customers with product, price and delivery information
  • Processing orders over-the-phone and face-to-face
  • Proactively contacting customers with order and delivery updates
  • Welcoming and assisting customers visiting our Trade Counter
  • Taking customer payments in line with our agreed payment procedure
  • Helping to achieve the budget attributed to the Customer Care team
  • Ensuring all customers receive top service across every channel

About you

  • Experience in a customer service role
  • Ability to work to tight deadlines and under pressure
  • Confident and friendly telephone manner
  • Solid grasp of using a computer to manage and process orders
  • Numerate and good written English skills
  • Ability to solve problems quickly
  • Works well as a team

Apply Now


Other Roles Include

Our skilled and creative workforce is constantly expanding.  If you think you'd make a great fit to our team, then we'd definitely like to hear from you.

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