Returns and Refunds

At Suregreen we want you to be happy with your order.*Our free returns policy means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund (The amount refunded will not include the original delivery charge).

*Please note pallet returns are not covered by our free returns policy, although we are more than happy for you to return large items for a refund or exchange, any item with a delivery charge of £30 or more is considered a pallet delivery and will therefore not be covered by our free returns policy. Normally the collection charge would be the amount you were originally charged for delivery. Please call our office on 01376 503869 for clarification of collection charges.

How do I return my items?

Returning something is easy! Just phone us on 01376 503869 and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday and Friday 7.30am-5.30pm.

How to exchange items

If you need to order replacement items and they are of the same value, all you need to do is return your unwanted items within 30 days. Please contact us to check availability and pricing beforehand, then simply send the unwanted goods back as above. Once we have received and quality checked them, we’ll send your new item(s) out on our next working day delivery service. If the items are not the same price then you will need to place a new order and return your unwanted item for a refund in the normal way.
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